Customer Service

THE CLOUD HOUSE DIFFERENCE:

Free Shipping (R600 min.) | 7-Day Returns | Lowest Price Guarantee


CONTACT

Mailing Address

Mariodeatouguia@gmail.com

0711476722  Mon-Fri: 8am – 10pm EST, Sat: 10am – 6pm EST


SHIPPING: IT’S FAST & IT’S FREE (R600 MINIMUM)!

Free domestic shipping. Super fast processing. Rapid turnaround. Same-day shipping (typically) on orders placed by 12PM EST. And it’s FREE. With minimums.

You place an order, and are anxiously awaiting the arrival of your stuff. Advanced mods, vaporizers, and killer e-juice has that effect on people. Fortunately for you, we are just as anxious for you to get your goods so we do everything in our power to offer extremely fast turnaround time, expedited processing times, and orders are known to ship out same-day if they are placed by 12 PM EST, holidays and weekends excluded. Exciting, right? Your package will arrive in a day.

PLEASE NOTE: Overnight delivers on business days only and if you place the order after 12PM  the order ships the next business day.

When you place your order, we will send a confirmation email with all your details. As soon as your order heads out the door for shipping, you’ll receive another email notifying you of the shipment, which will include the tracking number.


7 DAY RETURN POLICY

A 7-day, time frame is allotted for returns – even if you simply change your mind about your purchase. As long as your item is unopened and can be re-stocked, you can return the item for a refund. For your convenience, we do not charge a restocking fee.  Please contact us to receive an RMA (Return Merchandise Authorization) by calling 0711476722 Upon receiving the RMA number, you must ship the item within 2 days to:

 

CLOUD HOUSE
Corner of Hanley & Ederson Road
West bank
East London
South Africa

LOWEST PRICE GUARANTEE

CLOUD HOUSE Lowest Price Guaranteed
Superb Products | Fantastic Prices

CLOUD HOUSE prides ourselves on not only having the very best selection in advanced vapor products, but also in having the most competitive prices. Should you find a particular product that we carry at a lower price from someone else, we’ll match it. We’re not kidding when we boast about our awesome prices, and we are committed to offering the most amazing deals!

PLEASE NOTE:  We will only match pricing from authorized re sellers in the South Africa. We will not price match products that are clones/counterfeits, specials, refurbished, out-of-stock or are part of a closeout.  Price matching calculation will include the price of the product plus the cost of shipping and handling.